Refused orders are defined as orders that are refused upon delivery, marked return to sender, are undeliverable, or that have an insufficient address. A refused order is assigned a $15 refusal fee that is deducted from the refund. Refusal fees are applied to orders to offset return shipping costs and return processing charges. Refused orders could take up to ninety (90) days to reach the Returns Processing Center and are not guaranteed a refund.
Can I refuse my order or send it back as a return to sender? Print
Created by: Roxanne Huewe
Modified on: Tue, 14 Mar, 2023 at 12:26 PM
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